Cancellation and Refund Policy

Last updated: 2025-09-25

Before processing

You may cancel a job before processing starts for a full refund.

After processing / digital delivery

For digital goods, refunds are generally not available once outputs are delivered, except where:

• we are unable to deliver the files to your email and cannot remedy within a reasonable time; or
• the outputs are materially defective relative to the features advertised and we cannot correct them after you provide a reproducible example.

In such cases we will, at our discretion, re-process the job or issue a full or partial refund.

Duplicate/erroneous payments

If you were charged more than once for the same job or charged in error, we will refund the duplicate/erroneous amount in full.

How to request

Email [email protected] with your job ID, payment reference and the issue. We respond within 5 business days. Approved refunds are issued to the original payment method via PayPal. bank/card timelines may apply.

Legal rights

Nothing in this policy limits any non-waivable rights you have under applicable consumer laws.